Getting to know PEC & SHC

The course offered by BBSMIT aims to equip people interested in education consulting, admission counseling or academic advising with the skills needed for modern counseling of students. Given the rising demand for help in creating educational plans, this course enables students to learn in a structured way about inquiry management, communicating, CRM handling, admission and objection handling. The platform offers training for people new to the field and also for seasoned counselors who want to experiment and practice new skills. They will also be equipped with skills in body language, professional attitudes and selling methods to deal with students and parents. Sign up for this course to develop your counseling skills and succeed as an education counselor at a consultant, firm or institute.

Role of an Education Counsellor

Learners discover here the role played by education counsellors, where they assist students in finding the right paths. At BBSMIT, students become aware of how counseling influences good decision-making, builds bonds within families and promotes student improvement at different grade levels and streams.

• Importance of Counseling in the Education Industry: You should find out how professional counselling supports students in picking appropriate careers, solving their doubts and getting better chances of admission. Note that more schools, institutes and business consultancies now require certified counsellors.
• Skills Required for Effective Student Handling: Find out about the special talents of a good counsellor such as empathy, patience, active listening, communication and problem-solving which help in supporting students and forming a strong bond with them.

Understanding Student Needs

The aim of this module is to detect and handle the academic, emotional and psychological needs of students. In BBSMIT, individuals are prepared to observe student personality, future ambitions and parents’ expectations to give suitable individual assistance. A good way to guide students is by deeply understanding them at the beginning.

• Career Goal Mapping: You should learn how to organize career mapping by focusing on what students like to do, their academic history and what they want to achieve. Provide them with tools that help them match their talents with important choices in education and work.
• Psychographics and Common Concerns of Students/Parents: Be aware of frequent psychological issues that students and their families experience such as uncertainty about courses, being affected by other students’ behaviors or limited funds and understand how to deal with them in a supportive and reliable manner.

Courses & Institute Familiarity

This module emphasizes the importance of having detailed knowledge about available courses and institutes to provide accurate guidance. At BBSMIT, learners are trained to become experts in course content, eligibility, duration, and career outcomes while also understanding what differentiates one institute from another in the competitive education space.

• Deep Knowledge of the Offered Courses: Learn how to explain course structures, specializations, durations, and career prospects effectively. Being confident in course details builds trust and increases conversion rates.
• USPs of the Institute and Competitors: Understand the unique features of your institute (like BBSMIT) and compare them with competitors. Learn to highlight strengths such as faculty, placement support, infrastructure, fees, and additional value-added services.

Communication & Soft Skills

Learning impactful communication forms the basic requirement for every professional education counsellor. Trainees at BBSMIT become good at talking and non-talking communication methods while practicing a suitable tone, body language, and managing their emotions while handling parents and students.

• Verbal and Non-Verbal Communication: Be good at speaking clearly, listening attentively, using a polite manner, and choosing the right business words. Furthermore, realize that small gestures such as making eye contact, good posture, and feeling expressions help build a better atmosphere around you.
• Confidence-Building and Empathy in Conversation: Try to win their trust by listening to them with an open heart and giving them motivational messages. Trust in yourself to manage all counseling sessions well, no matter how intense or filled with emotions they may be.

Inquiry Handling & Follow-Up Strategy

This module trains learners to manage and convert student inquiries efficiently across multiple channels. At BBSMIT, students learn professional techniques to handle initial queries and maintain structured follow-ups that lead to successful admissions. Understanding inquiry types and the right response strategy is crucial in today’s competitive education market.

• Taking Inquiries Through Walk-ins, Calls, WhatsApp, or Email: Learn how to receive and record student details professionally through different modes. Practice timely and personalized responses to build interest and trust.
• Follow-Up Frequency and Types – Hot, Warm, Cold Leads: Understand how to categorize leads based on interest level and plan appropriate follow-ups. Learn ideal follow-up timelines, messaging tone, and conversion strategies for each lead type.

CRM/Lead Management

This module focuses on using CRM systems and tools to manage student inquiries efficiently and ensure no potential lead is missed. At BBSMIT, learners gain hands-on training in organizing data, tracking communication, and using automation to simplify lead conversion and follow-ups in real time.

• Maintaining Inquiry Records (Excel or CRM Tools): Learn how to maintain student databases using tools like Excel or dedicated CRMs (e.g., Leadsquared, Zoho). Proper record-keeping helps in monitoring progress, conversations, and counselor performance.
• Automated Follow-Ups and Remark Updates: Understand how to schedule follow-up calls/emails, set reminders, and update remarks after every interaction. Automation ensures consistency, while updated remarks help in understanding student journey and preferences better.

Counseling Room Roleplays

Roleplays are used in this module to give learners the chance to apply what they have learned in practical simulations. At BBSMIT, learners practice different counseling situations to prepare them for the real thing.

• One-on-One and Group Counseling Mock Sessions: Take part in roleplays where you mimic actual counseling with pupils and parents. By using this approach, confidence, fluent skills, and good speaking skills appear in real-world situations.
• Common Objections and Response Handling: Learn how to handle frequently raised concerns such as course confusion, budget issues, distance, peer influence, or doubt in college reputation. Practice polite and persuasive responses that address concerns and guide students toward confident decisions.

Admission Process & Documentation

This module equips learners with the knowledge to manage the complete admission process smoothly and professionally. At BBSMIT, learners are trained to handle every step from inquiry conversion to enrollment, ensuring accuracy, efficiency, and student satisfaction throughout the journey.

• Form Fill-Up, Fee Collection, and ID Card Creation: Learn how to assist students with filling out admission forms without errors, collecting fees through proper channels, and initiating ID card generation. Accuracy and proper communication are key during this stage.
• Managing the Student Lifecycle from Inquiry to Enrollment: Understand the full journey of a student—from their first inquiry to becoming an enrolled candidate. To effectively finish the lifecycle, learn about tracking documentation, follow-up closures, and onboarding coordination.

Target-Based Sales Training

This module is designed to instill a result-oriented mindset in learners by training them in educational sales with clear goals and measurable performance. At BBSMIT, students learn how to set realistic counseling and admission targets and how to track their progress effectively using data and reporting tools.

• Monthly/Weekly Target Setting and Achievement Tracking: Learn how to set personal and team-based enrollment goals. Understand how to track performance using tools like Excel or CRM dashboards and apply corrective steps to meet targets.
• Team Performance Reporting and Review: Study how to generate team performance reports, assess important performance measures and present the findings when needed. Take part in or run review meetings to help the project move forward and everyone stays accountable.

Parent Communication & Trust Building

This module teaches the art of communicating effectively with parents and guardians, who are key decision-makers in a student’s academic journey. At BBSMIT, learners develop the ability to handle parent concerns respectfully while presenting the institute as a reliable and credible choice for their child’s future.

• Dealing with Objections from Guardians: Learn how to address common parental objections such as safety, course value, fees, distance, and placement concerns. Practice respectful, informative, and persuasive responses to assure them of the institute’s value.
• Building Institute’s Credibility and Reputation: Gain techniques to confidently present the institute’s strengths—such as affiliations, faculty, results, and success stories—to create a strong impression and win parental trust for final enrollment decisions.

Personality Grooming for Counsellors

This module focuses on the personal presentation and professionalism of a counsellor—key elements that influence student and parent trust. At BBSMIT, learners are trained to groom themselves in terms of appearance, attitude, and behavior to create a lasting and positive first impression.

• Body Language, Dressing, and Professional Tone: Learn the importance of confident posture, eye contact, smile, and firm handshakes. Understand appropriate dressing for a counseling setup and how to maintain a courteous, calm, and knowledgeable tone throughout conversations.
• First Impression Building: Master the techniques to make a great first impression in just a few seconds—through introductions, warm greetings, and listening carefully. Your professional image strongly impacts credibility and student enrollment success.

Enroll Now

Enroll now in BBSMIT’s Professional Education Counseling & Student Handling Course to gain expert training in counseling, CRM, communication, and admission skills. Begin your path to certification as a counselor right now!