In this topic, students learn the fundamentals of human resource management, or HRM. It outlines how HR helps in creating successful organizations in the BPO industry. The training includes instruction on HR planning, staffing, coordinating, and controlling. The goal of the BBSMIT Institute is to teach students how HR works to bridge business strategies with employment needs. By using case studies and real examples, learners will discover how HR management supports the company’s overall productivity and makes employees content.
Students will learn about the everyday jobs and critical duties of an HR executive here. A human resources professional must be able to recruit, prepare documentation for employees, and engage them, all at the same time. Students at BBSMIT Institute learn how HR executives create a connection between management and the workforce. They will be taught how to do workforce planning, manage grievances, check attendance, and manage basic compliance. Participating in roleplays and working with cases helps make the course practical. Following this module, learners will know how to confidently handle key HR tasks in any workplace.
This module covers the complete recruitment cycle followed in BPOs and corporate firms. Students will learn how to manage every stage—from identifying job vacancies and sourcing candidates to final selection and onboarding. BBSMIT Institute provides hands-on training in recruitment databases, applicant tracking systems, and communication templates. Special focus is given to planning manpower requirements, conducting preliminary screenings, coordinating interviews, and ensuring post-offer engagement. This practical approach enables learners to efficiently handle recruitment independently. By mastering these steps, students become competent in managing volume hiring and specialized recruitment campaigns aligned with organizational goals.
Writing clear and accurate job descriptions is a critical part of HR work. This module at BBSMIT Institute trains students to prepare for job roles based on organizational needs and department inputs. Students will learn how to collect and analyze job requirements, define candidate profiles, and set expectations for each role. Emphasis is given to both technical and soft skills needed for various positions. Learners will also explore industry standards for formatting job descriptions and aligning them with KPIs. By the end of the session, students can confidently create job ads that attract the right candidates.
This section trains students on evaluating resumes effectively using both manual and digital tools. BBSMIT Institute provides a structured approach to identify the best-fit profiles by analyzing qualifications, experience, and relevance to job roles. Students will learn to use screening checklists, keywords, and shortlisting criteria tailored to each requirement. The module also introduces applicant tracking systems (ATS) and how HRs use them for bulk resume filtering. With practical practice and live screening tasks, learners gain hands-on experience in selecting ideal candidates efficiently and reducing hiring time in high-volume recruitment environments.
This module helps students learn the step-by-step process of scheduling and coordinating interviews between candidates and panel members. BBSMIT Institute trains learners in professional communication, calendar management, and interview tracking using Excel or HRMS tools. Students will understand the importance of timely follow-ups, sending interview invites, and sharing feedback with the recruitment team. They'll also learn to manage last-minute cancellations and reschedules. Practical exposure is provided through role plays and mock scheduling tasks. By mastering this skill, students can efficiently coordinate interviews and contribute to a smooth recruitment experience within BPOs and corporate environments.
Onboarding is the first impression of any company, and this module trains students to conduct it professionally. BBSMIT Institute covers all onboarding steps, including document collection, welcome email drafting, ID generation, and induction session planning. Learners will understand how to make new employees feel comfortable and informed on their first day. They will also be trained to conduct induction presentations and HR introductions effectively. By the end of this module, students will be confident in organizing onboarding programs that align with company policies and ensure the smooth integration of new hires into the team.
This section focuses on the joining documentation process that every HR executive must manage. BBSMIT Institute trains students on maintaining accuracy in collecting ID proofs, educational documents, employment history, and background verification details. The course emphasizes digital documentation practices and filing systems for both hard and soft copies. Students will also learn to create joining kits, send formal joining letters, and update new hire records in HRMS portals. By mastering this process, learners ensure legal compliance and organizational readiness for each employee from their first day in the company.
Accurate leave and attendance tracking is essential in HR operations. BBSMIT Institute trains students to manage leave policies, employee attendance records, and shift rosters. This module introduces learners to attendance tracking tools, biometric systems, and Excel-based formats used in BPOs. Students will understand different types of leave—casual, sick, and earned—and their approval workflows. They will also handle real-time scenarios like leave disputes and absenteeism. This training ensures students can confidently manage employee attendance and contribute to accurate payroll processing, employee satisfaction, and internal reporting.
This module provides in-depth knowledge about company HR policies and regulatory compliance in a BPO setup. BBSMIT Institute ensures that students understand essential policies related to working hours, leave, harassment, dress code, and data privacy. Learners will also gain exposure to labor laws, minimum wage standards, and organizational codes of conduct. The module trains students to draft and communicate HR policies clearly to employees. By understanding legal compliance and internal policy frameworks, students can prevent HR-related disputes and ensure adherence to company regulations.
Reducing turnover and boosting performance depend a lot on keeping employees engaged. At BBSMIT Institute involves guiding students to create, set up, and run team-building programs, rewards systems, surveys, and various celebration occasions. The module will describe how HR staff members work to make the workplace more positive for workers. Students are taught to notice disengagement, get feedback from the students, and check how successful engagement efforts are. By checking real-world situations and doing projects, students acquire abilities that help employees last, feel fulfilled, and remain productive, particularly in challenging BPO firms.
This module focuses on planning, organizing, and evaluating employee training programs. BBSMIT Institute equips students to identify skill gaps through performance appraisals and feedback. Students learn how to plan training sessions, manage logistics, create training calendars, and assess the efficacy of their instruction. Emphasis is also placed on onboarding training and role-based learning specific to BPO operations. Students learn how to track participation and collect post-training feedback to measure ROI. With hands-on practice, learners gain expertise in supporting continuous learning and professional development initiatives within any organization.
Understanding how to measure and manage employee performance is a vital HR role. BBSMIT Institute trains students in the key elements of performance management, including goal-setting, performance reviews, feedback systems, and appraisal cycles. This module teaches how to use appraisal forms, rating scales, and HRMS tools to monitor performance. Additionally, students learn how to handle promotions, identify high-potential individuals, and deal with underperformance. Through simulated evaluations and performance meetings, learners gain the confidence to implement fair and structured performance systems that align with company goals.
This section introduces the basics of salary processing and coordination with the payroll department. BBSMIT Institute teaches students about salary structures, components like HRA, basic pay, allowances, and statutory deductions. Learners gain insights into monthly attendance reports, leave records, and how these impact salary calculations. The module also includes basic knowledge of income tax, PF, and ESIC contributions. Students will understand how HR coordinates with accounts for salary disbursement, error checks, and payslip distribution. Accurate payroll inputs and seamless compensation cycles are guaranteed by this training.
Managing employee exits with professionalism is vital. In this module, BBSMIT Institute teaches students the steps involved in resignation handling, full-and-final settlements, and exit interviews. Students learn about notice period policies, clearance forms, asset return tracking, and exit documentation. They are trained to handle voluntary and involuntary exits with confidentiality and empathy. Practical case scenarios help students learn to process final payments accurately and issue experience letters and relieving documents. This ensures compliance and maintains a positive employer reputation even during separations.
A successful HR department relies on good record-keeping. Students learn at BBSMIT Institute to document and organize their records online and on paper, such as their data, mark sheets, employment details, and evaluation records. People learn to use HRMS software and Excel to easily manage and review their information. Primary concern is given to securing data, storing it securely, and following all regulations. Simulations in real time invite students to create and manage files for staff. With such skills, students know their documents are always ready for audits and easy to manage.
Failing to complete conflicts successfully can disturb the team. Students at the BBSMIT Institute are trained to handle interpersonal problems in a work setting using set conflict resolution approaches. Participants study conflict identification, understand how they began, and resolve them by using mediation, counseling, or giving warnings. The course teaches how to be empathetic, stay neutral, and use good communication during conflicts. Role-plays and case studies let students prepare for team conflict and maintain good work relationships. HR professionals in BPO companies that undergo a lot of transformation must have it.
Students in this module learn how to address employee complaints and grievances. Learners at BBSMIT Institute are supported in setting up a simple process for handling grievances from beginning to end. They are taught to be careful with privacy, follow the rules for documentation, and keep communications prompt. In addition, the course looks at resolving problems such as workplace harassment, discrimination, and ethical lapses. Students can practice making decisions and interacting with people by going over case studies. When they complete this program, learners will have the skills to ensure a positive, diverse, and supportive workplace.
Digital tools are important for the functioning of current HR operations. In the module, students learn about HRMS and how they use it for attendance, payroll, performance, and managing employee information. People in this course learn about using Zoho People, GreytHR, and other ERP systems designed after user needs. They work with real-time data and tools necessary to update presentations, make reports, and automate regular duties onto automation. This helps improve both how fast and accurately tasks are done. Basic data analytics and dashboard reporting will be part of students’ education to help with decisions in HR operations.
Effective communication is the foundation of HR success. BBSMIT Institute trains students in verbal and written communication for daily HR tasks like interviews, policy emails, and grievance handling. This module also covers phone and video call etiquette, professional dressing, active listening, and assertiveness. Roleplays and mock sessions help learners build confidence while interacting with employees and management. Emphasis is placed on maintaining professionalism across all workplace scenarios. By the end of this module, students can communicate, respectfully, and persuasively in any BPO or corporate setup.
Gain hands-on experience in recruitment, onboarding, payroll, and exit processes through mock interviews, case studies, and roleplays that simulate real HR scenarios in the BPO industry.
Learn to use the latest HRMS software and payroll systems for attendance, salary management, performance tracking, and employee data handling, making you digitally skilled and job-ready.
Get complete support with resume building, mock interviews, and job referrals. BBSMIT’s placement help ensures you're well-prepared and connected to real job opportunities.
Work on practical HR case studies and live projects that enhance decision-making, conflict resolution, and HR documentation skills needed in today’s workplace.
Receive a professional certificate from BBSMIT upon course completion that validates your HR skills and boosts your career prospects in the BPO sector.
Ready to start your career in HR with the right skills and practical knowledge? The BPO Professional HR Executive Training Program at BBSMIT Institute is designed to give you everything you need to succeed in the fast-paced world of HR, recruitment, payroll, and office operations. You'll be job-ready from day one withll be job-ready from day one with real-world training, hands-on HRM Whether you're a fresher or someone looking to shift into the HR domain, this course opens the door to exciting career opportunities.
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