In this module, the learners are taken to the basic structure of how banking works to get insight into the key distinctions between the front office and the back office activities. Students at BBSMIT acquire practical experience of work workflows involved in making operations efficient in day-to-day banking.
Learners utilize the impact of the difference between customer-facing duties (teller service and customer support) and support processes (including data processing, compliance, and account management) conducted in the back office. The emphasis is on the part that both groups' cooperation plays in ensuring the banking system runs well.
This part describes the daily operations performed in the bank branches and centralized processing centres, and these include account servicing, monitoring transactions, and escalation management. Students are made conversant with the start-to-finish processing schedules and operational checklists.
Students are made to understand the role of the operation team in regard to providing services, ensuring the regulation and efficiency of services. The section also discusses the significance of Management Information Systems (MIS) to understand the trends, reporting, as well as formulation of strategic decisions.
The module provides learners with knowledge of the general workings of core banking transactions and their different systems that are used in processing the transactions in a manner that is precise and safe. At BBSMIT, the students meet with a live experience of the transaction process, the compliance procedures, and error-free documentation aspects that are critical in the everyday banking environment.
The learners get familiar with the procedures for processing cash deposits, withdrawals, and inter-account relationships. This is also discussed in the section, acceptance of cheque, clearing cycle, and validation procedures as directed by the RBI and necessarily by bank policies.
The module's part on electronic fund transfer systems is described. The students get to know about the initiation of NEFT (National Electronic Funds Transfer) and monitoring RTGS (Real-Time Gross Settlement), IMPS (Immediate Payment Service), and cut-off timings, error correction, and reconciliation.
In order to set up recurring payments, learners are able to create and administer standing instructions (SIs) and Electronic Clearing Service (ECS). The section also involves such real situations as loan EMIs, utility bills, and salary credits to show how automation can increase the accuracy of transactions and the efficiency thereof.
This module enables learners to manage customer account information with precision and in adherence to banking standards. At BBSMIT, students are trained to handle sensitive customer data, ensure timely updates, and maintain accuracy across banking systems to support seamless banking operations.
Students learn to update critical customer data, including name corrections, contact information, and identity details, while ensuring documentation and system accuracy.
This section covers the protocols for updating nomination details, residential or correspondence address, and communication information such as mobile numbers and email IDs in the banking software.
Learners are introduced to procedures for closing customer accounts upon request and managing dormant or inactive accounts in line with bank and regulatory norms.
The module will expose the learners to the relevant regulatory frameworks that banks should observe to stop financial crimes and enhance transparency. The training of students on compliance procedures is done according to RBI requirements and international standards.
Students gain knowledge about Know Your Customer (KYC) and Anti-Money Laundering (AML) policies, paperwork, and identity verification procedures, as well as risk assessment and classification policies.
This division provides the explanation of the Foreign Account Tax Compliance Act (FATCA) requirements on compliance and the identification of the Politically Exposed Persons (PEPs) in the banking operations.
The students get to know how to track transactions with a high risk of fraud, detect anomalous activity, and raise alerts to prevent fraud and meet the audit requirements.
This module equips learners with the knowledge of processes and controls that allow one to support internal and external audits. It also stresses the relevance of proper record keeping, documentation levels, and management of errors.
There are purely conventional internal audit procedures that learners are taken through, such as checklist preparation and compliance verification steps.
The segment deals with the processes of the safe storage of both digital and physical records, which can be recalled within the period of the audit.
The students acquire the ability to recognise documentation or process errors and report them early, and use corrective actions in order to achieve compliance and service quality.
This module equips learners with the skills to create, manage, and interpret key operational reports that support decision-making in banking operations. At BBSMIT, students are trained in using tools like Excel and dashboards to monitor service metrics and maintain performance transparency.
Students learn to prepare and update dashboards that summarize critical operational metrics such as file volumes, pending requests, and service timelines on a daily or weekly basis.
This section introduces basic Excel functions and tools, including VLookup and Pivot Tables, to help learners analyze data, generate summaries, and improve reporting accuracy.
Learners are trained to track turnaround time (TAT), transaction volumes, and documentation error rates. The focus is on identifying gaps and ensuring process improvement through actionable insights.
This module focuses on the communication and support functions essential for smooth coordination between branches, back-office systems, and support departments. It emphasizes the role of operational staff in facilitating collaboration and resolving issues efficiently.
Students understand how to communicate and align with branch operation teams to address day-to-day service issues, documentation needs, and follow-up activities.
This section covers how to handle exceptional cases, respond to escalations from branches or customers, and route them appropriately for timely resolution.
Learners are introduced to cross-functional collaboration where the operations team supports departments like credit, sales, and legal by providing required documentation, status updates, and operational inputs.
The module imparts knowledge to learners on the most vital software and digital applications utilized in contemporary banking activities. Students at BBSMIT are introduced to introductory work on core banking systems, CRM dashboards, and workflow monitoring platforms to make them productive and precise.
Students learn the basic navigation and functions of widely used core banking platforms such as Finacle and Flexcube. The focus is on understanding account management, transaction entries, and system architecture for front-end banking operations.
This section trains learners to extract, analyze, and report operational data using Excel and CRM-based reporting dashboards. Emphasis is on preparing status reports, client summaries, and compliance records.
In order to manage operational bottlenecks, track progress, and handle service requests, learners are introduced to ticketing systems and workflow monitoring tools. Better service management and prompt resolution are the objectives.
This module trains learners to identify common operational mistakes in banking processes and take proactive measures to reduce errors and turnaround time (TAT). It also builds a foundational understanding of Service Level Agreements (SLAs) and techniques for operational improvement.
Students explore frequent banking operation issues such as data mismatches, document misfiling, incorrect transaction postings, and delays in file processing. Real-world examples are used to help learners recognize error patterns and understand their impact on customer service and compliance.
This section focuses on understanding TAT metrics and SLA benchmarks across different banking functions. Students learn how to monitor SLA violations, compute predicted service timeframes, and guarantee constant delivery within the allotted time.
Students are also taught preventive aspects like scheduling of pre-profiling before dispatch, validation points, and department-wise connection to ensure no unnecessary tasks are undertaken. The focus is on correctness-driven implementation and persistent enhancement approaches to make the processes more efficient.
This module focuses on the necessity of ethical conduct, the rigorous follow of internal procedures, and the conservation of sensitive customer data through banking activities. BBSMIT learners are prepared on how to embrace integrity, standard practices, and ensure a secure and compliant working environment.
The students are aware of how Standard Operating Procedures (SOPs) support their responsibility, efficiency, and uniformity. In order to reduce errors and guarantee consistency, they are taught through hands-on experience how to follow prescribed steps utilized in all processes, including account handling, loan processing, and data entry.
This section puts emphasis on the necessity of secrecy when dealing with personal and financial information details of the customer. The learners are instructed to follow the privacy laws, prevent information leaks, and safely handle physical documents as well as electronic records.
The learners learn about professional ethics, which involves honesty, responsibility, and transparency in daily affairs. They are also initiated into general system hygiene by showing them the concepts of secure log-ins, prompt log-offs, and organization of data that is audit-friendly to prevent non -non-compliance that causes internal risks.
Take the next step toward a successful career in banking operations and compliance.
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Front office vs. back office operations Daily process flow in branches & back-end hubs Role of Ops & MIS in banking
Cash transactions, cheque clearing NEFT, RTGS, IMPS processing Standing instructions & ECS
Customer profile updates Nomination, address, mobile/email updates Account closure & dormancy process
KYC & AML norms (RBI guidelines) FATCA/PEP declarations Transaction monitoring & alerts
Internal audit checklist Record maintenance protocols Error tracking and rectification
Daily/weekly operational dashboards Excel reporting basics (vlookup, pivot) TAT, volume, error rate tracking
Coordination with branch ops team Role in escalations & exception handling Support to credit/sales/legal teams
Core Banking System overview (Finacle, Flexcube basics) MIS reporting via Excel/CRM tools Ticketing & workflow tracking tools
Common operational errors TAT calculation and SLA adherence Methods to reduce rework
Internal SOP adherence Customer data protection Ethical conduct & system hygiene
Programing
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